Frequently Asked Questions

Move is suitable for any event, ranging from small dinner parties, house parties, and casual get-togethers to corporate events, weddings, and concerts. Whether you're planning an intimate gathering or a large-scale event, Move is the perfect choice for coordinating with a group of people.

With Move, you can customize your event settings to meet your specific needs. You can create unlimited tickets with flexible settings and even password-protect your event page.

Whether you're offering free or paid events, Move's flexibility and simplicity make it the best choice.

You can make an unlimited amount of ticket types per event. We only restrict the amount of events you can build based on if you have Move regular account or a Pro account.

Yes, Move allows you to sell event tickets in up to 25+ countries. By connecting a bank account or debit card, Move sends out transfers every 3 days delivering your total Move account balance.

Move has partnered with Stripe, a global payment processor, to facilitate Move accounts and transactions. By connecting your payment information to Move, you enter into an agreement with Stripe. During the payment onboarding process, you will create a Stripe account, which allows Move to support global payment processing, including currency conversion.

When an attendee purchases a ticket through your Move account, Move processes the transaction by deducting fees and transferring the remaining balance to a connected member's Stripe account. The balance is then transferred to your bank account through Stripe's transfer process, which usually takes 1-3 days.

If you need to issue a refund, you can issue the refund within your Stripe account, and Stripe will charge the debit or bank account connected to the Stripe account.

To protect against fraudulent users creating Move accounts, we require users to validate their identity or entity through Stripe, as well as provide their payment details. You can learn more about our methods for preventing fraud in the question "How do you prevent fraud?"

Yes, with Move you have the option to pass both Move and payment transaction fees to the customer.

Move offers a waitlist feature that automatically activates when tickets are sold out. To enable this feature, go to your ticket settings and toggle on "Enable Waitlist." Once enabled, when your tickets sell out, potential attendees can join the waitlist by providing their name, email, and the number of tickets they'd like. You'll receive notifications for new waitlist entries and can manage them through your event dashboard, where you can approve requests if more tickets become available.

Move's digital check-in system allows you to efficiently manage event entry using just a web browser on any device. When attendees arrive, you can scan their digital ticket (which can be saved to Apple or Android wallet) or look them up by name or email. The system tracks real-time attendance, allowing you to see who has checked in and how many guests remain. You can also enable self-check-in for contactless entry. After your event, you'll have access to comprehensive attendance reports showing who attended and when they arrived.

Yes, Move allows you to create custom discount codes and coupons for your event tickets. In your ticket settings, you can set up multiple coupons with either percentage or fixed amount discounts. You can limit the number of uses for each coupon and set expiration dates. This feature is perfect for early bird specials, VIP discounts, or promotional campaigns. You can track coupon usage through your event dashboard to see which codes are being redeemed.

Move takes a unique approach to calendar management by allowing you to create dedicated calendars for different aspects of your life. Unlike traditional calendar apps that use a single calendar with color-coding, Move enables you to maintain completely separate calendars for work, personal, social events, and more. Each calendar can have its own privacy settings, sharing options, and add-ons like journals or task lists. This separation helps you better compartmentalize different areas of your life while still being able to view everything on a unified timeline.

Yes, Move supports importing and syncing with external calendars. You can connect your Google Calendar, Apple Calendar, Outlook, or any calendar that provides an iCal/ICS feed URL. To set this up, create a calendar in Move, enable the "External Calendar" add-on, and add your calendar's ICS/iCal URL. Move will automatically sync events from these calendars every minute, keeping everything up-to-date. You can also manually trigger a sync whenever needed. This allows you to see all your events from different platforms in one unified timeline while maintaining separate calendars for different aspects of your life.

Calendar add-ons are optional features that enhance your Move calendars with additional functionality. Currently, Move offers two main add-ons: Journal and External Calendar. The Journal add-on creates a dedicated space within your calendar for notes, documents, and other text content related to that calendar. This is perfect for meeting notes, project documentation, or personal reflections. The External Calendar add-on allows you to import events from other calendar platforms through ICS/iCal URLs. To enable an add-on, go to your calendar settings, locate the "Add-ons" section, and toggle on the features you want to use. Each calendar can have different add-ons enabled based on its purpose.

Move offers flexible calendar sharing options. You can set a calendar to private (visible only to you), public (visible to anyone with the link), or link it to a Move group (visible only to group members). To share a calendar, go to your calendar settings and adjust the visibility settings. For public calendars, you can generate and share a unique URL that allows others to view your calendar without needing a Move account. If you've linked a calendar to a group, all group members will automatically have access based on their membership status. You can also export your Move calendar to standard ICS format for use in other calendar applications.

Move allows you to set up customized reminders for calendar events. In your calendar settings, you can enable notifications and specify your preferred reminder time (5 minutes, 15 minutes, 30 minutes, 1 hour, 2 hours, or 1 day before events). You can receive these reminders via email or text message by entering your email address and/or phone number in the notification settings. For individual calendar events, you can also customize notification settings that override your default preferences. The reminder system works for both events you create in Move and those imported from external calendars, ensuring you never miss an important appointment.

Yes, Move supports creating recurring events in your calendars. When adding a new calendar event, you can enable the recurring option and select from several recurrence patterns: daily, weekly, bi-weekly, monthly, quarterly, or yearly. You can also set an end date for the recurrence or make it continue indefinitely. The recurring events will appear on your calendar timeline according to the pattern you've selected. Move also properly handles all recurring events imported from external calendars. You can edit or delete individual occurrences of a recurring event or make changes to the entire series.

Move offers several options to customize your calendar's appearance. Each calendar can have its own color theme, which will be applied to all events created within that calendar. In your calendar settings, you can select from predefined colors or enter a custom hex color code. You can also choose a label category for your calendar (like Personal, Business, Health, Family, etc.) to help organize multiple calendars. For individual events, you can override the default calendar color if desired. Additionally, you can customize your default calendar view (day, week, month) and set preferences like auto-scrolling to today's date when you open the calendar.

Move Groups are dedicated spaces for communities, organizations, or any collection of people with shared interests. Think of a Move Group as your own mini social media platform, where you can share content, engage with members, host exclusive events, and manage shared calendars. Groups can be public, private (invite-only), or paid (subscription-based). As a group owner, you can customize settings, manage membership, share files, make announcements, and create exclusive content. Group members can interact through posts, comments, participate in group-only events, and access shared resources. Groups are perfect for clubs, teams, classes, businesses, or any community that needs its own dedicated space online.

Creating a paid subscription group on Move is straightforward. First, create a new group and toggle "Paid Membership" in the settings. Connect your payment details to receive funds. Then, set up subscription plans by defining pricing tiers (monthly, quarterly, or annual) and set the subscription amount for each. You can offer different membership levels with various prices if needed. Move handles all payment processing through Stripe, and subscription fees are automatically transferred to your connected bank account. You can also create discount codes or promotional offers for your subscriptions. Group owners have access to membership analytics, including subscription stats, renewal rates, and member activity to help optimize your offerings.

Yes, one of Move's unique features is that people can join your group without creating a full Move account. When someone receives an invitation to join your group or visits your group page, they can subscribe or join by simply providing their name and email address (or phone number for SMS notifications). This reduces friction for new members who might be hesitant to create another account. They'll have access to all group content, events, and posts, but with a limited profile until they decide to create a full Move account. This makes it easier to grow your community without putting up barriers to entry for new members.

Move Groups offer a robust file sharing system through Group Attachments. As a group owner or administrator, you can upload files (documents, images, PDFs, presentations, etc.) up to 25MB each to your group's attachment library. Files are organized with names and descriptions for easy reference. Members can view, download, and comment on these files depending on permission settings you establish. You can also include attachments in posts or group announcements to highlight important documents. Additionally, if you've enabled the Journal add-on for your group's calendar, you can create and share longer-form documents, notes, and content directly within the group space.

Creating member-only events for your group is simple with Move. When creating a new event, select the option to link it to a group. This makes the event exclusive to group members. You can further customize access by choosing whether the event should be visible on your public profile or only within the group. For paid groups, you can offer special event ticket pricing for members or make events completely free for members while charging non-members. Group members will automatically receive notifications about new events, and the events will appear on the group's shared calendar. This feature is perfect for hosting workshops, meetings, or special gatherings exclusively for your community.

Move provides comprehensive analytics for group owners to understand membership trends and engagement. In your group dashboard, you'll find metrics like total members, new signups, membership growth rates, engagement statistics (posts, comments, reactions), event attendance, and content interaction rates. For paid groups, you'll also see financial data including recurring revenue, subscription plan popularity, and renewal rates. All metrics can be filtered by date ranges to track trends over time. These analytics help you understand what content resonates with members, identify growth opportunities, and make data-driven decisions to improve your community experience.